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Terms of Service

Cancellation, Reschedule and No-Show Policy

In order to continue providing the best possible scheduling options to my guests, I require 48 hours notice should you need to cancel or reschedule your visit with me. 

 

Should you cancel your appointment with less than 48 hours notice or fail to show up for a scheduled appointment, you will be charged 50% of the estimated total for booked services and this charge will be due before a new appointment can be scheduled.

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Please note, I am generally booked out three or more weeks so you will have to wait sometime to get scheduled back on my calendar. 

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Medical & Safety Exception Clause:

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Should I need to cancel an appointment due to unexpected illness, power or water outages or other unforeseeable circumstances with less than 48 hours notice, a service credit in the amount of 10% (of current estimated total of booked services) will be applied at your next visit. I will make every attempt to reschedule you back on my calendar within 10 days of the missed appointment. 

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Should you need to cancel your appointment due to unexpected illness or unforeseeable circumstances with less than 48 hours notice, the cancellation policy above applies, as I will not be able to fill your booking in time, which causes a financial hardship on me and my family. 

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I understand that accidents and emergencies happen that prevent 48 hour notice for cancelling or rescheduling your appointment. Salon members are given one grace appointment a year for last minute schedules changes, cancellations or no shows. This exemption however, is not valid in December.

Late Arrival Policy

In order to continue providing the best possible service to my guests, I will not allow any clients' late arrival to affect another guest in my business.

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If you arrive to the salon more then 5 minutes past your scheduled appointment start time, we will not be able to complete all of your services scheduled for the day. 

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You can choose to eliminate the cut or blowdry service. However, the cancellation policy will be in effective for those services and the cancellation fee will be imposed, representing 50% of those booked services. 

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Should you arrive more than 15 minutes late, we will not be able to complete your services and the cancellation fees will apply to all scheduled services. 

 

This policy allows me to always have plenty of time to service my guest thoroughly and will ensure I am always running on time for you at each visit. 

Re-Do Policy

I strive to offer my guests the highest level of guest satisfaction. 

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If you are having challenges with your cut or colour, let me know within 7 days of your visit. 

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If after reviewing the consultation form we completed together, I can see that I missed the mark in the execution of your services, I'm happy to correct the issue with no additional charge. 

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If you are simply looking for a different result that what was agreed upon in the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals. 

 

Every effort will be made to get you back into the salon within 7  days of your redo request.

 

Please note that if you do not notify me within 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to my service menu and pricing. 

Retail Return Policy

Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges or full credit for 30 days from your initial purchase. 

 

Retail purchase refunds are not available, I will exchange your purchased product for another product that I believe is better suited to meet your needs and goals.

 

Shipping fees are non refundable for any products that were shipped to you directly by my salon. 

Covid Policy

Whilst we navigate living with Covid, I wanted to reassure you that measures are still in place to protect not only myself but you as well.

 

Masks

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Masks are no longer required in the salon. However if you are feeling particularly vulnerable, then I am more than happy to put one on for you. I usually only have one to two people at a time in the salon and the chairs are adequately distanced but I cannot enforce anyone else to wear a mask. Unfortunately children can no longer attend your appointment.

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Hand Sanitiser

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Hand sanitiser is available at each station in the salon as well as in the bathroom. Please use it upon arrival and at anytime you feel the need during your visit.

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Sickness

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If you are unwell, please let me know as soon as possible. If you have covid symptoms I am asking that you reschedule for at least 7 days later or once you have returned a negative RAT or PCR test. If you have been in contact with someone that has covid please wear a mask to your appointment. For more information on my cancellation policy please see above.

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Let's all continue to do our part in keeping ourselves and others healthy.

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